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- The unsexy work that makes great products
The unsexy work that makes great products
What happens when you design failure states like features? Better user trust.
Most devs ship and pray. I shipped, then tried to make it fail.
Not because I’m a pessimist. Because trust is built in the edge cases.
The experiment
I spent a day forcing Resumate AI to crash:
Uploads that fail
Timeouts and flaky APIs
Editor saves that “silently” die
Random network drops
The goal: design failure like a feature.
What changed
Uploads — Clear reasons when it fails (too large, wrong format, bad connection) and exact next steps
Long analyses — Visible progress with an option to check back later instead of staring at a spinner
API hiccups — Plain‑English feedback on whether to retry or if it’s on us
Editor saves — Immediate alerts plus auto‑recovery so your work isn’t lost
Why this matters
A “perfect” app is a fantasy. Systems fail. What matters is how they fail.
With Resumate AI, failure states are designed to make you feel:
Informed — You know what happened
In control — You know what to do next
Confident — You trust the system is on your side
No blame. No confusion. No guessing.
The unsexy work
I also cleaned up 80+ docs. Killed contradictions. Labeled what matters. Order creates speed. Speed ships value.
What’s next
The resume editor is getting conversational. Less wrestling with formatting. More clarity about your story.
If a tool respects your time when things go wrong, you’ll trust it when things go right.
Get early access
👉 Join the waitlist to be first in and get early‑bird pricing.
Talk soon,
John
P.S. Got a terrible error message story?
Reply and share it. I’m featuring the best ones.